Technology Concierge
A named advisor who owns every technology question, request and vendor on the family's behalf. One person who knows your household, your properties and your preferences, so a question about a phone, a home network or a new vendor has one answer and one owner.
A named advisor
One engineer owns your account, knows the family and the household staff, and is the person you call.
One point of contact
Devices, carriers, software, smart home, audio and video: every question comes to your advisor, who handles the rest.
Planning and procurement
Recommendations, purchasing and setup for the household, chosen for security and fit rather than for the sales floor.
Vendor management
We brief, schedule and supervise every third-party vendor on your behalf, and hold them to the same standard we hold ourselves.
Every property and every journey
Homes, offices, yachts, aircraft and hangars prepared before you arrive, and a pre-travel security brief and secure communications kit arranged before you leave.
Discretion
Need-to-know access to your information, no case studies and no names. Confidentiality is how we work.
What your advisor handles
- Technology planning for the household and the family office
- Device selection, setup and configuration to your preferences
- Software recommendations, licensing and installation
- Troubleshooting and hands-on support, remote or on-site
- Training for family members, assistants and household staff
- Vendor liaison, scheduling and supervision
- Procurement guidance and purchasing on your behalf
- Preparing each property and each journey before you arrive
- A pre-travel security brief and a secure communications kit before each journey
- AI productivity tools such as Microsoft 365 Copilot, set up and governed for the household
Reaching your advisor
Our number is answered 24 hours a day. Calls are matched to your account, so after hours a live engineer is engaged when your agreement calls for it; otherwise we return your call the next business day.
Every program comes with a named contact. Typical response times are set by program: under one hour on Concierge, under 30 minutes on Private, and on call on Sovereign. The commitment itself is set in your agreement.
Your advisor sets a rhythm with you: a standing review of what is changing in the household, what is coming up and what should be retired, so most requests are anticipated rather than raised.
The same way, every time
Every service is delivered through the White Glove Service standard: dedicated named engineers, discretion as an operating principle, and a proactive cadence.
- Dedicated named engineers who know your properties, your devices and your preferences
- Need-to-know access, no case studies, no names: confidentiality is how we work
- A proactive cadence of reviews, patching and threat hunting, not a queue that waits for a ticket
- On-site when it matters, remote when it is faster, unhurried either way
Meet your advisor
Tell us about your household and we will introduce the engineer who would own it.