Managed Help Desk
A support team that knows the household and answers when the family needs it. No ticket numbers, no scripts and no starting from the beginning: the engineers who pick up already know your properties, your devices and your preferences.
A team that knows the household
A named contact and dedicated named engineers who know the family, the staff, the properties and how each person likes things done.
Answers when the family needs it
One number for the whole household, matched to your account and to the response commitments in your agreement.
Every channel
Phone, text, email or video, whichever the person asking prefers, with the same engineers on the other end.
Staff and assistants covered
Household staff, personal assistants and advisors get the same support as the family, as part of one estate.
Proactive
We watch for the problems that recur and fix the cause, so most calls are ones we make to you.
Confidential
Every interaction and every piece of information is handled on a need-to-know basis. No case studies, no names.
How the number works
Our number is answered 24 hours a day. Calls are matched to your account, so after hours a live engineer is engaged when your agreement calls for it; otherwise we return your call the next business day.
Every program comes with a named contact. Typical response times are set by program: under one hour on Concierge, under 30 minutes on Private, and on call on Sovereign.
Response commitments are set in your agreement, and the engineer who answers can see them, so there is never a debate about what happens next.
What we help with
- Devices that misbehave, at home, at the office or on the road
- Accounts, passwords and access for the family and the staff
- Email, messaging, video and the things that connect them
- Home networks, wifi and the systems that depend on them
- Guidance on purchases and training on new technology
- Coordinating vendors and holding them to the standard
- Onboarding a new assistant or staff member securely
- Anything the household would rather hand to someone it trusts
The same way, every time
Every service is delivered through the White Glove Service standard: dedicated named engineers, discretion as an operating principle, and a proactive cadence.
- Dedicated named engineers who know your properties, your devices and your preferences
- Need-to-know access, no case studies, no names: confidentiality is how we work
- A proactive cadence of reviews, patching and threat hunting, not a queue that waits for a ticket
- On-site when it matters, remote when it is faster, unhurried either way
Support that knows your household
Tell us who is in the household and how they like to be helped. We will take it from there.